Before You Decide

Supplier Integrity

Before you decide which company should meet your drinking water needs, make sure you check how qualified and experienced they are. Here are some questions to consider:

Water Coolers

Are your coolers UL listed and NSF certified?

All Just Water’s coolers are UL listed and NSF certified.

  • Underwriters Laboratory is the globally recognised standard for product compliance.
  • NSF (National Safety Foundation) is the world leader in public health and safety, and sets standards for water coolers to ensure that food safety compliance is achieved.

Do you use licensed and registered plumbers to do your installations?

Just Water has an established and experienced national network of licensed plumbers who have been selected through a rigorous qualifying and appointment process.  All our plumbers comply with New Zealand’s legal standards and insurance requirements.

  • With the exception of minor work like changing tap washers, all plumbing work, repairs and sanitary plumbing in New Zealand must be carried out by a licensed registered plumber.  This is for health and safety reasons – a wrong plumbing connection could have serious consequences to your health.
  • Plumbers in New Zealand are licensed by the New Zealand Plumbers, Gasfitters and Drainlayers Board. Plumbers are required to have a current licence and you should always ask to see their licence.
  • Also insurance companies may not cover your home or business if the work is not carried out by a licensed plumber.  

Bottled Water

Do you belong to the Australasian Bottled Water Institute?

Just Water is the only New Zealand bottled delivery company to be a member of ABWI.

  • ABWI is the industry standards council and certifying organisation for water bottlers in Australasia, and ensures that bottled water companies comply with the highest international standards.

What types of quality assurance accreditation does your bottling plant have?

Australasian Bottled Water Institute accreditation:    

Just Water’s 3 New Zealand water bottling plants all have ABWI certification. Our plants are audited annually and in the most recent audit in October 2013 we achieved an audit mark in excess of 99% at all plants. We welcome guests and invite you to tour our plants at any time.                 

  • ABWI certification guarantees you a quality product. The ABWI program requires a commitment that goes above and beyond the minimum requirements of a food safety programme, ensuring the quality and safety of your drinking water.  
  • Passing a HACCP certification or any other certification process, does not mean that a supplier will comply with ABWI.

HACCP accreditation:                                                                                        

Just Water is HACCP certified.

  • Hazard Analysis Critical Control Point or HACCP Is an international standard that provides a systematic preventative approach to food and pharmaceutical safety. 
  • HACCP is used in the food industry to identify potential food safety hazards, so that key actions can be taken to reduce or eliminate the risk of the hazards being realised. The system is used at all stages of food production and preparation processes including packaging, distribution.


What servicing standards do you employ?
Just Water is the only water cooler company in New Zealand with an ISO 9001 certified service programme, called DrinkSafe® International. 

  • The DrinkSafe International service and sanitisation programme complies with all health and safety standards

Do you conduct regular random water testing?

In order to ensure compliance with DrinkSafe ® International standards, Just Water is the only water cooler company to engage an independent Telarc certified laboratory to randomly test water from Just Water’s coolers around New Zealand on a monthly basis.

What does my monthly rental cover?

FREE installation of the water cooler 
FREE professional scheduled service for your water cooler from our ISO accredited DrinkSafe® technicians.
Unlimited FREE callouts.
Up-to-date record of servicing displayed on your cooler.

  • “ I have no hesitation in recommending Just Water to large corporates or small businesses. The calibre of their staff and systems means they are well set up to service both. ”

    — Ross McHugh, Supplier Manager, Air New Zealand

  • “ We chose Just Water for two reasons: Firstly their ability to provide us with nation-wide service, and secondly, their DrinkSafe® program which provides us with a consistent standard across all sites. ”

    — Virginia Duncan, Procurement Category Administrator, Fonterra Co-operative Group Ltd

  • “ Our Just Water cooler has been a real asset. Clients now choose Just Water over coffee and tea which frees up our time as they can help themselves. I would recommend Just Water to any business. ”

    — Keri Wall, Salon Owner, En-Vogue Hair Studio

  • “ As a rural-focused Co-operative, some of our sites are quite remote, however Just Water maintains these sites with full service and filters.  Their attention to detail and customer support is phenomenal.  ”

    — Linda Lima, Catering Manager, Ravensdown